Handbook of tourist behavior: theory & practice / ed. by M.Kozak, A.Decrop. - New York; London: Routledge, 2009. - xviii, 267 p.: ill. - (Routledge advances in tourism; 16). - Incl. bibl. ref. - Ind.: p.263-267. - ISBN 978-0-415-99360-9  Место хранения:   048 | Байкальский институт природопользования CO РАН | Улан-Удэ

Оглавление / Contents

List of Figures ................................................ ix List of Tables ................................................. xi Preface ...................................................... xiii Part I: Motivation and Need Recognition 1 Interpretive Consumer Research: Uncovering the "Whys" Underlying Tourist Behavior .................................. 3 BODIL STILLING BLICHFELDT AND INÈS KESSLER 2 Antecedents and Consequences of Prestige Motivation in Tourism: An Expectancy-Value Motivation ..................... 16 ANTÓNIA CORREIA AND MIGUEL MOITAL Part II: Perception and Information Processing 3 Tourism Destination Image Formation ......................... 35 ROBERT GOVERS AND FRANK M. GO 4 Tourist Information Search .................................. 50 KENNETH F. HYDE Part III: Evaluation of Alternatives and Choice 5 Decision Strategies in Tourism Evaluation ................... 67 ALAIN DECROP AND METIN KOZAK 6 Planning and Exploratory Buying Behavior .................... 83 KARIN TEICHMANN AND ANDREAS H. ZINS Part IV: The Tourism Experience 7 Understanding Tourist Experience through Mindfulness Theory ...................................................... 99 GIANNA MOSCARDO 8 Unlocking the Shared Experience: Challenges of Consumer Experience Research ........................................ 116 MICHAEL MORGAN AND PAMELA WATSON Part V: Post-Choice Processes 9 Processes and Performances of Tourist (Dis)Satisfaction .... 133 CLARE I. FOSTER 10 Service Failure, Tourist Complaints, and Service Recovery ................................................... 145 TEOMAN DUMAN AND METIN KOZAK 11 What Determines Tourist Loyalty?: In Search of a Theoretical Explanation .................................... 159 XIANG (ROBERT) LI AND JAMES F. PETRICK Part VI: Individual Determinants of Tourist Behavior 12 Tourism Segmentation by Consumer-Based Variables ........... 177 SARA DOLNICAR AND BYRON KEMP 13 Emotions and Affective States in Tourism Behavior .......... 195 JUERGEN GNOTH AND ANDREAS H. ZINS Part VII: Environmental Determinants of Tourist Behavior 14 E-Tourist Behavior: The Influence of IT on Consumers ....... 211 CHRISTINE PETR 15 The Role of Media Products on Consumer Behavior in Tourism .................................................... 226 MARIA MÅNSSON 16 Cross-Cultural Differences in Tourist Behavior ............. 237 YVETTE REISINGER Contributors .................................................. 257 Index ......................................................... 263